Sponsored by:
Senator LINDA R. GREENSTEIN
District 14 (Mercer and Middlesex)
SYNOPSIS
Requires MVC to operate call center to assist with online transactions.
CURRENT VERSION OF TEXT
As reported by the Senate Transportation Committee on June 10, 2021, with amendments.
An Act concerning services provided by the New Jersey Motor Vehicle Commission and supplementing Title 39 of the Revised Statutes.
Be It Enacted by the Senate and General Assembly of the State of New Jersey:
1. The New Jersey Motor Vehicle Commission shall 1[establish and] 1 maintain a 1[toll-free] 1 telephone 1[hotline] call center1 where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 1[5:30] 4:301 p.m., to assist individuals in navigating the commission’s 1Internet1 website and processing online transactions. 1The commission shall provide telephone call center services in both English and Spanish.1
12. The New Jersey Motor Vehicle Commission shall collect and make available on its Internet website quarterly performance metric reports of the telephone call center. The reports shall include, but not be limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls.1
1[2.] 3.1 This act shall take effect immediately.