Sponsored by:
Senator LINDA R. GREENSTEIN
District 14 (Mercer and Middlesex)
Senator ANTHONY M. BUCCO
District 25 (Morris and Somerset)
SYNOPSIS
Requires MVC to operate call center to assist with online transactions.
CURRENT VERSION OF TEXT
As reported by the Senate Transportation Committee on October 27, 2022, with amendments.
An Act concerning services provided by the New Jersey Motor Vehicle Commission and supplementing Title 39 of the Revised Statutes.
Be It Enacted by the Senate and General Assembly of the State of New Jersey:
1. The New Jersey Motor Vehicle Commission shall maintain a telephone call center 1located within the State1 where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission’s Internet website and processing online transactions. The commission shall provide telephone call center services in both English and Spanish. 1The commission may provide additional web-based tutorial support and recorded help messages, in order to reduce total call center staffing needs.1
2. The New Jersey Motor Vehicle Commission shall collect and make available on its Internet website quarterly performance metric reports of the telephone call center. The reports shall include, but not be limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls.
3. This act shall take effect immediately.