Sponsored by:
Senator ANGELA V. MCKNIGHT
District 31 (Hudson)
SYNOPSIS
Requires business using text-based chat support to offer transcript of chat to consumer under limited circumstances.
CURRENT VERSION OF TEXT
As reported by the Senate Commerce Committee on October 5, 2026, with amendments.
An Act concerning text-based chat support and supplementing 1[P.L.1960, c.39 (C.56:8-1 et seq.)] Title 56 of the Revised Statutes1.
Be It Enacted by the Senate and General Assembly of the State of New Jersey:
1. a. As used in this section:
“Business entity” means any natural or legal person, business corporation, professional services corporation, limited liability company, partnership, limited partnership, business trust, association, or any other legal commercial entity organized under the laws of this State or any other state or foreign jurisdiction.
“Chat 1support1” means any tool used by a business entity to provide real-time, text-based communication with a consumer.
“Transcript” means a typed or printed verbatim record of a chat.
b. 1(1)1 A business entity that uses chat 1support1 to communicate with a consumer shall provide the consumer with an option to receive a transcript of the chat at the conclusion of the interaction 1only if the chat support does not permit the consumer, through the consumer’s own means, to copy, paste, download, export, save, or otherwise retain the text of the chat at the conclusion of the interaction1.
1[The] (2) If the chat support prohibits a consumer from using their own means to retain the text of a chat, the1 business entity shall provide clear and conspicuous notice to the consumer at the outset of 1[any] the1 interaction, informing the consumer of the option to receive a transcript of the chat.
c. 1[A violation of the provisions of this section shall be an unlawful practice and a violation of P.L.1960, c.39 (C.56:8-1 et seq.)] The Attorney General shall have sole and exclusive authority to enforce a violation of this act. Nothing in this act shall be construed as providing the basis for, or subject to, a private right of action for a violation of its provisions.
d. The Director of the Division of Consumer Affairs in the Department of Law and Public Safety may, pursuant to the "Administrative Procedure Act," P.L.1968, c.410 (C.52:14B-1 et seq.), adopt rules and regulations necessary to implement the provisions of this section1.
2. This act shall take effect immediately.